Returns & Refunds
- Returns and exchanges must take place within 30days of purchase.
* On sale items the returns and exchanges must take place within 14 days of purchase.
- Items ordered online can only be returned to our online store and not at any of our physical stores.
- Store purchased items can be returned to any store. As our stores carry many more items than we offer online, we cannot accept these returns through ecotseco online store. Please return your items to the store where you purchased them, or to the store closest to your home.
Returning Items Purchased Online:
Please mail us back the item with your own trackable and insured shipping method to:
Ecotseco Online Store
15 Annfield Crescent,
- Please make sure you mark the online store address clearly.
- Please enclose a copy of the delivery docket and your reason for returning.
- Returns must be made within 30 days.
- Ecotseco is not responsible for customer returns that are not received.
- You must pay all shipping costs for the return. Ecotseco will refund this cost to you in certain circumstances which are outlined below.
There will be NO additional postage charge when we send an exchanged item back to you.
If you are not satisfied with your purchase for any reason, please let us know by email and we will try to take care of you. Items must be returned within 30 days in the same condition as purchased. If there is a genuine fault with your purchase Ecotseco will refund the cost of your return. Please make Ecotseco aware of this as soon as possible, by emailing us, to ensure this refund. However, if you would simply like to return your purchase Ecotseco will refund you the item’s value excluding shipping costs.
Your refund will be credited back to the original method of payment. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address. A credit will post to your account approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
The value of returns, exchanges or refunds is the value of the item at the time of purchase.
For more information, please email email@example.com
Find out more about your rights when shopping online here: